FAQ
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FAQ

ORDER PROCESS

How do I place an order?

1. First, you choose a Royales costume to get to the product page.

2. On the product page you then have the option of choosing a canvas size (21 x 30cm) or (50 x70cm).

3. Then upload a suitable, easily recognizable portrait photo.

... and our experienced graphic designers start with the individual design.

WHICH PHOTO should I upload?

For best results, we recommend high-resolution (HD) photography (portrait).

Basically, almost any photo on which the face (head area) can be clearly seen can be seen use.

DELIVERY

HOW LONG DOES THE PROCESSING TAKE? THE DELIVERY?

Immediately after your order, your order will be processed in our graphics department.

We aim to deliver your portrait to you within 4-5 working days.

WHICH SHIPPING SERVICE PROVIDER WILL I SEND MY PICTURE?

Poster & canvas 50 x 70cm:
DHL PACKAGE with shipment tracking

Poster & canvas 21 x 30cm:
Deutsche Post (WARENPOST)

WHERE DO YOU DELIVER?

We deliver to the entire DACH region. (Germany, Austria and Switzerland)

THE PORTRAIT

How is my portrait created? ... Is it software?

We can reassure you - it is Note software!

Each portrait is digitally processed by one of our designers.

First, the designer prepares the royal background, ie the canvas structure of the original painting is analyzed and a profile is generated.
Then your uploaded photo will be processed. That means analyzed, released and optimized.
In the final step, the released head is implemented on the painting, adapted and a color correction carried out.

After the pre-press process has been completed, your portrait goes into print preparation, where it is prepared for optimal printing and finally checked by one of our printing experts.

What if I am not satisfied with my portrait?

Our team is really talented, it should still happen that you don't like your picture, you can easily contact our support. We will then check your case :)

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