FAQ
a unique
✅ GIFT IDEA for christmas ✅

FAQ

ORDER PROCESS

How do I place an order?

1. First you choose a Royales costume to get to the product page.

2. On the product page you then have the option of choosing a canvas / poster size (20 x 30cm) or (50 x75cm).

3. Then upload a suitable, easily recognizable portrait photo.

... and our experienced graphic designers start with the individual design.

WHICH PHOTO should I upload?

For best results, we recommend high-resolution (HD) photography (portrait).

Basically, however almost every Use a photo on which the face (head area) is clearly visible.

DELIVERY

HOW LONG DOES THE PROCESSING TAKE? THE DELIVERY?

Immediately after your order, your order will be processed in our graphics department.

We aim to deliver your portrait to you within 3-5 working days.

WHICH SHIPPING SERVICE PROVIDER WILL MY PICTURE BE SENT?

Poster & canvas 50 x 75cm:
DHL PACKAGE with shipment tracking

Poster & canvas 20 x 30cm:
Deutsche Post (WARENPOST)

WHERE DO YOU DELIVER?

We deliver to all member states of Europe. (Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden , Czech Republic, Cyprus)

THE PORTRAIT

How is my portrait created? ... Is it software?

We can calm you down - es ist none Software!

Each portrait is digitally processed by one of our designers.

First, the designer prepares the royal background, ie the canvas structure of the original painting is analyzed and a profile is generated.
Then your uploaded photo will be processed. Ie analyzed, released and optimized.
In the final step, the released head is implemented on the painting, adapted and a color correction carried out.

After the pre-press process has been completed, your portrait goes into print preparation, where it is prepared for optimal printing and finally checked by one of our printing experts.

What if I am not satisfied with my portrait?

Our team is really talented, should it still happen that you don't like your picture, you can easily contact our support. We will then check your case :)

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