Terms of Service
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Terms of Service

1. Scope

For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

 

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Hippacher + Rauh GbR

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items.

The product images are only intended as a guide to the respective design style. The design is made individually at the discretion of the designer and cannot be changed afterwards.

You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click on the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email. 

Revocation:

According to § 312 g (2) No. 1 BGB, the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are.

With the purchase you confirm that you have no right of withdrawal for the products sold in our shop.

 

3. Technical and design deviations

The product images are only intended as a guide to the respective design style. The design is custom made at the discretion of the designer and cannot be changed afterwards.

The designer will try at all times to orientate himself as closely as possible on the image you have uploaded and the style you have chosen.

When fulfilling the contract, we expressly reserve the right to deviate from the descriptions and information in our online shop with regard to quality, color, weight, dimensions, design or similar features. 

 

4. Obligations of the customer:

4.1 On the respective product page, the customer undertakes to add a high-resolution image in the format (.png or .jpeg) 1920px x 1080px to the product to be purchased before purchasing.

4.2 If the customer submits his own motif or if he has any other influence on the product (text personalization), the customer assures Royalesportrait.de that the text and motif are free of third party rights. In this case, any violations of copyright, personality or name rights are fully borne by the customer. The customer also assures that he does not violate any other rights of third parties by customizing the product.

4.3 The customer will exempt Royalesportrait.de from all demands and claims that are asserted due to the violation of such third party rights, as far as the customer is responsible for the breach of duty. The customer reimburses Royalesportrait.de for all defense costs and other damages.

4.4 The customer allows Royalesportrait.de to use and modify the finished result (the delivered product) for advertising purposes. This also includes:

- Posting social media content 
- Print advertising and online advertising (newspapers, magazines or e.g. Google, Pinterest and Facebook advertising)

5. Contract language, contract text storage

The language available for the contract is German.

 We save the contract text and send you the order data and our terms and conditions in text form. The text of the contract is no longer accessible via the Internet for security reasons.

6. Terms of delivery

In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers. The specified delivery times are not binding.

We only deliver by mail or, if expressly selected, digitally by email. Unfortunately, it is not possible to collect the goods yourself.

For seasonal occasions such as Christmas, Valentine's Day, Easter, Mother's Day and Father's Day, the delivery time can be extended to up to 15-20 days. The information on the product page is not binding and is only an approximate information. 

7. Payment

 In our shop, the following payment methods are generally available:

PayPal
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

Shopify Payments
https://www.shopify.de/legal/terms-payments-de

8. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.

9. Warranties and Guarantees

Unless expressly agreed otherwise below, the statutory law on liability for defects shall apply.
For used goods applies: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from the delivery of the goods.
The above limitations and deadline reductions do not apply to claims due to damages caused by us, our legal representatives or vicarious agents
• In case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty as well as malice
• in the case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations)
• as part of a guarantee promise, as far as agreed or
• as far as the scope of application of the Product Liability Act is opened.
Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online shop.

10. Liability

For claims based on damages caused by us, our legal representatives or agents, we are always liable without limitation
• In case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty
• with guarantee promise, as far as agreed, or
• as far as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

 

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS) that you here  Find. We are neither willing nor obliged to take part in an out-of-court arbitration procedure before a consumer arbitration board.

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